Contact information

We’re here to help you with your shopping experience at Lumanet.shop! We value our customers and are dedicated to providing responsive and professional support for all of our products. Whether you have a question about an order, shipping information, product details, or returns, our support team is ready to assist you.

Get In Touch

Operator: LUMA & NEW LLC
Email: support@lumanet.shop
(We aim to respond to all inquiries within 24 hours on business days.)

Phone: +1 888-495-2543

Business Address:
14143 CASTLEROCK DRIVE, ORLANDO, FL 32828, United States

Business Hours

Our customer support team operates from Orlando, Florida. Please note our operating hours:

Monday - Friday: 9:00 AM – 5:00 PM (Eastern Time / ET)
Saturday - Sunday: Closed

Customer Note: Any inquiries submitted during weekends or public holidays will be handled as a priority on the next business day.

Quick Help

Order Tracking: Please include your order number in your email for faster support.

Shipping: We offer Free Shipping on all eligible orders within the United States.

Returns: For instructions regarding returns and refunds, please refer to our 30-Day Return & Refund Policy page.

Secure Payment: All transactions are securely processed in USD using encrypted payment systems.