Return and refund policy

Last updated: May 20, 2026

This Return & Refund Policy applies to all products purchased through Lumanet.shop. We are committed to ensuring your satisfaction with every purchase.

1. Return Window

We accept returns within 30 days of the delivery date. If 30 days have passed since your order was delivered, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

• The item must be in the same condition that you received it: unused, undamaged, and in its original packaging.

• Product Condition Note: For home, lifestyle, and personal-use products, items must show no visible signs of wear, installation, misuse, or modification to qualify for a refund.

• All accessories, manuals, tags, and original components must be included.

• You must provide a receipt or proof of purchase.

• Non-returnable items: Gift cards, personalized/customized items, and clearance sale items.

• Items sent back to us without first requesting a return will not be accepted.

3. Return Process

To start a return, please follow these steps:

Step 1: Contact our support team at support@lumanet.shop or call us at +1 888-495-2543 with your order number and reason for return.

Step 2: If your return is accepted, we will send you a return shipping label or detailed instructions on how and where to send your package.

Step 3: Pack the items securely in their original packaging and attach the required return label.

4. Return Shipping Fee & Restocking Fee

Defective/Damaged Products: If the item is incorrect, damaged during transit, or has manufacturing defects, we will cover the return shipping cost.

Customer Remorse: If you purchased the wrong item, selected the wrong variation, or no longer want the product, the customer may be responsible for return shipping costs unless otherwise stated by our support team.

Restocking Fee: We do not charge a restocking fee on returns.

5. Return Address

Please do not send your purchase back to the manufacturer. Returns should be sent to our registered office:

14143 CASTLEROCK DRIVE, ORLANDO, FL 32828, United States

Please contact our support team prior to shipping any return to receive the correct return instructions.

6. Refunds

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it may take additional time for your bank or credit card company to process and post the refund.

7. Exchanges

The fastest way to ensure you get what you want is to return the item you currently have. Once the return is approved, you may place a separate order for the new item.

8. Contact Us

If you have any questions about our Returns & Refunds Policy, please contact us:

Email: support@lumanet.shop
Phone: +1 888-495-2543
Address: 14143 CASTLEROCK DRIVE, ORLANDO, FL 32828, United States
Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (Eastern Time / ET)